Frequently Asked Questions

1. How long are shipping times?
Your products will ship within two days of your order, and then take from between 10 - 18 working days to get to your doorstep.

2. What's your return policy?
We have a 10 day refund policy on receipt of your order. If the item is damaged or defective on arrival, we will replace or refund your order according to your preference.

3. Can I cancel my order?
Once the order is not shipped you can cancel your order. Kindly let us know, typically within 12 hours of placing your order and we will do our best to process your cancellation.

4. What happens if I receive the wrong item?
If there’s an issue with your order we will , either you received the wrong item, we will replace or refund your order according to your preference.

5. Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.